March 15, 2021 - Page 2 of 2 - Tampa Bay Business & Wealth

Empathy and how to practice it

March 15, 2021 by Kim Linton

There’s that word again: empathy. It’s buzzing this year. Forbes named it the No. 1 skillset to shift in 2021. “Empathy is connecting to the emotions that underpin an experience, not necessarily having to connect to the experience itself.” — professor and author Brené Brown, Dare to Lead A friend of mine, in New York … Read more

Critical elements of proactive client retention

March 15, 2021 by Jim Marshall

Here’s a tricky question, from the Sandler Research Center, for any business leader responsible for customer success or net revenue retention. Of all the clients who changed suppliers last year, 68% did so because: They were offered a better, shinier, “deal.” They were offered a lower price. They no longer felt valued by the incumbent … Read more