Tampa General’s AI Assistants Handle 2 Million Calls, Cut Wait Times 58%

Tampa General Hospital on Davis Islands in Tampa, Florida

Agentic AI assistants in Tampa General Hospital’s call centers have answered more than 2 million calls since September 2025, cutting wait times by 58% while increasing appointment capacity by 21%, according to figures the health system released this month. Tampa General is making that push on several fronts at once, with a corporate venture fund … Read more

CENTCOM goes all-in on AI with first bilateral UAE task force

U.S. Central Command headquarters at MacDill Air Force Base in Tampa

U.S. Central Command, or CENTCOM, the Tampa-based military command responsible for U.S. operations across the Middle East, Central Asia and parts of South Asia, will establish its first bilateral task force with the United Arab Emirates to accelerate military artificial intelligence applications. The Abu Dhabi-based team, Task Force Talon Synapse, is expected to launch in … Read more

Pinellas Park proposes one-year moratorium on new data centers

Rendering of American Tower's proposed 4-megawatt edge data center at 10700 76th Court North in Pinellas Park.

Pinellas Park is looking to pause new data center development for a year while officials develop regulations to address the industry’s growing infrastructure demands. If approved, the ordinance would temporarily stop the city from accepting or approving applications for new or expanded data centers, including projects already in the pipeline. During the moratorium, staff would … Read more

ConnectWise launches AI platform for managed service providers

ConnectWise headquarters in downtown Tampa, where the technology company announced a new AI platform for managed service providers.

Tampa-based ConnectWise announced the general availability of an artificial intelligence platform that combines its software for managed service providers into a single system. The ConnectWise Platform connects the company’s professional services automation, remote monitoring and management, ScreenConnect remote access, ConnectWise SIEM, cybersecurity, billing, documentation and backup products with third-party integrations. ConnectWise said AI agents built … Read more