Florida Blue offers health care assistance during COVID-19 crisis

Florida Blue announced several changes to its policies during the COVID-19 crisis.

The changes are in an effort to combat the spread of the virus while minimizing barriers to testing and treatment, according to a statement.

“We are also leading efforts to support individuals and communities across Florida and to protect the safety and stability of our health care system,” the company said.

The changes are listed as:

Florida Blue is making an initial investment of $2 million to address urgent and immediate health and safety needs in communities across Florida. The contributions will address food security for seniors and children, support for hourly workers, behavioral health needs and other crisis priorities in local communities.

It launched a 24-hour, free emotional support helpline for all Floridians, in partnership with New Directions Behavioral Health. Any Floridian – even if uninsured or insured by another plan – can call 833-848-1762 for support in managing feelings of stress, anxiety, grief or fear related to the COVID-19 pandemic. Counselors cannot provide information on COVID-19 testing or treatment.

Florida Blue’s public health expert, Dr. Kelli Tice Wells, has recorded several videos that community partners are welcome to use related to COVID-19 –

What is social distancing?

Properly washing your hands

Symptoms of COVID-19

COVID-19 overview

The health insurance company has increased access to virtual health care options for all members to help reduce the spread of the COVID-19. All Medicare Advantage and Affordable Care Act members now have $0 access to Teladoc, which provides 24/7 bilingual virtual care via phone, video or mobile app. We also have waived the copay to Teladoc for many of our commercial plan members.

Sanitas Medical Centers, which exclusively serve Florida Blue members as well as other Blue Cross Blue Shield plans, continues to offer free bilingual virtual care to its current patients via its mySanitas Chat website and mobile app.

The company transitioned its Florida Blue Centers to virtual support and services. Locally based nurses, community specialists and sales and service personnel are providing personalized support to members such as helping with questions about COVID-19, testing site locations, community resources, navigating the health care system, finding virtual care options, checking enrollment eligibility and other concerns. They can be reached by calling your local Florida Blue Center’s phone number or 877-352-5830 to be automatically connected to your local Center.

As the community experiences layoffs due to closures from COVID-19, Florida Blue has staff available to explain enrollment options to ensure they continue to have health insurance coverage during this health crisis. Those seeking assistance in understanding their health plan options can call 877-352-5830 to be routed to their local Florida Blue Center or call 855-714-8894. Additional information is also available on FloridaBlue.com.

In an effort to minimize barriers to testing and treatment of COVID-19, in recent weeks Florida Blue has:

  • Made COVID-19 testing no cost to members.
  • Waived prior authorizations for many diagnostic tests and treatments for COVID-19.
  • Increased access to medications by waiving early refill limits for all members.







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