Tampa General’s AI Assistants Handle 2 Million Calls, Cut Wait Times 58%

Tampa General Hospital on Davis Islands in Tampa, Florida

Agentic AI assistants in Tampa General Hospital’s call centers have answered more than 2 million calls since September 2025, cutting wait times by 58% while increasing appointment capacity by 21%, according to figures the health system released this month. Tampa General is making that push on several fronts at once, with a corporate venture fund … Read more

Can Tommy’s Chophouse Help Make Ybor a Dining District?

Wood-framed entrance to Tommy’s Chophouse in Ybor City, with potted palms flanking the doorway.

After moving to Charleston in 2011, Kenneth Emery opened Burwell’s Stone Fire Grill about 500 feet beyond the part of Market Street where diners naturally stopped. Emery still calls it “the longest 500 feet in Charleston.” If diners were going to walk those extra blocks, Burwell’s had to give them a reason, and the location … Read more