How to talk about race at work

It’s okay to be afraid to talk about race at work. It’s not okay to ignore inequities. Courageous leaders make the intentional choice to talk about hard things. I’m going to say something provocative, but please stay with me. The whiter, straighter, more male or majority [anything] you are, the harder it is to start … Read more

Start with customer service

As uncertainty is still lurking at every corner right now, we can latch on to the things that we can control. It is more difficult than ever to control the revenue stream, supply chain and the swings in the economy. The economy is slowly opening and we are all smart enough to know that the … Read more

Leading through crisis: The resilient leader

The way you show up for your people after a crisis will make or break your culture, and ultimately, your business. What does your organization look like post-COVID-19? For most, revenues are down, P&L is shot to hell and you might have mild depression from the realization that last year’s 2-day strategy meeting is now … Read more

Supporting employee mental health, the time is now!

We just concluded our 71st Mental Health Awareness Month. Every year in May, the goal is to educate the public, provide support, fight stigma and advocate for policies that support people with mental illness and their families. Over the last couple of months, we have seen and heard the importance of mental health awareness and … Read more

Establishing, maintaining & even growing trust in times of difficulty

While people may be stressed, concerned and even distraught over what will happen to themselves, their job, their friends and family, this is a time when feeling safe, secure and in-the-know are all tremendously important. How can this happen when things are changing rapidly? Consider this: LET Trust Build. Meaning, use the following: Logic, Empathy … Read more

The ins and outs of podcasting

Over time there have been various methodologies for communication, exposure and promotion of ideas, including newspapers, magazines, radio, television and more.  Today, with “live” videos and broadcasts growing, podcasts have found their place in our dynamic for nurturing interests, inspiring change and even connecting people across topics and through concepts. There are some ins and … Read more

Finding your brand story

People are naturally driven by emotion, not numbers, especially during a crisis like COVID-19. We look for meaningful connections and inspirational moments. We want to get lost in stories that we can relate to on a deeper level. That means, as communicators, our storytelling needs to hit on multiple levels, and multiple platforms, for each … Read more