Tampa General’s AI Assistants Handle 2 Million Calls, Cut Wait Times 58%

Tampa General Hospital on Davis Islands in Tampa, Florida

Agentic AI assistants in Tampa General Hospital’s call centers have answered more than 2 million calls since September 2025, cutting wait times by 58% while increasing appointment capacity by 21%, according to figures the health system released this month. Tampa General is making that push on several fronts at once, with a corporate venture fund … Read more