How to do something instead of saying, ‘Let me know if there’s something I can do’

Please know all offers, and intended kindnesses, are appreciated. They are. This is not a message of shame or criticism. Rather, from an etiquette perspective, coming from a person who

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Community leaders share how they are stronger than stigma

In my new book, “Stronger Than Stigma. A Call to Action: Stories of Grief, Loss, and Inspiration,” I share the connection several leaders in Tampa Bay have to mental illness,

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The 5 Ws of transparency: Meeting audience expectations

It should be obvious, at this point, that we live in a time where consumers and audiences expect brands to be transparent. The idea of transparency, and authenticity, for communications,

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Support early learning to achieve long-term economic recovery

Business leaders are ready to return to work. As we adapt to the Centers for Disease Control and Prevention’s guidelines, and welcome back employees and customers, the place childcare holds

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3 signs your employees are afraid to talk to you 

Consider me your millennial whisperer. It’s official, those of us between 22 and 38 make up the majority of today’s workforce. Pretty soon, the “Zoomers” (Generation Z) will be following

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Avoid overcorrecting in times of crisis

If you’re a business leader, or sales manager, chances are the occurrences over the past several months were not in your original business plan. Many of us, in fact, probably cannot

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Jim Marshall
The case for an independent cancer care advisor

By Lea Ann Biafora How does one plan and prepare for the aftermath of a cancer diagnosis? Aside from doing your best to live a healthy lifestyle, and retain adequate

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What does your morning routine have to do with your legacy?

When I think about legacy—the impact we have on the world, on our communities, our businesses and our families—it seems so big and all-encompassing. A lifetime of effort, successes and

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How to keep your sales organization focused

During this time, when many of us are directly or indirectly dealing with issues related to the global COVID-19 pandemic or, perhaps, financial pressures on the personal and organizational levels,

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Jim Marshall
The etiquette (and empathy) of virtual professionalism

Late to a Zoom meeting because you are “so busy?” Garbled reception on the phone because you are at the beach and those darn waves keep making noise? Way behind

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The Value of Being Explicit 

Responsive, adaptive organizations invest time upfront to make future work easier. I call this frontloading. One simple, impactful and repeatable way to frontload work is by performing a team agreement

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Hiring Productive Sellers

Although the national unemployment rate spiked earlier this year, hiring a productive salesperson can still be a huge challenge. Salespeople tend to be outgoing, and engaging, and it’s easy to

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Jim Marshall