Ask the Experts

There’s that word again: empathy. It’s buzzing this year. Forbes named it the No. 1 skillset to shift in 2021. “Empathy is connecting to the emotions that underpin an experience,

Here’s a tricky question, from the Sandler Research Center, for any business leader responsible for customer success or net revenue retention. Of all the clients who changed suppliers last year,

“Unity is strength… when there is teamwork and collaboration, wonderful things can be achieved.” — poet Mattie Stephanek Collaboration is empowerment. Collaboration is not giving up something. Collaboration is a

Some kindness is a courtesy, such as holding the door for the next person to enter or exit. Some kindness is situational, like when someone asks you what you think

Whether you are a sales leader responsible for an entire team’s performance or a single salesperson looking to hit your income target, you are well on your way to implementing

While the ringing in at midnight to celebrate, and welcome, 2021 might have been something even more desired this year than ever before, there is always something about each New

Given the upheavals and uncertainty of this past year, many leaders and salespeople are wondering: What skills and adaptations, will be necessary to survive and thrive in 2021? I would

Customer service has a point where it starts and ends. The customer experience has a starting point long before a purchase decision was made, and an infinite ending, all of

While you may or may not have a lot of traditions in the past, it’s likely that each of them are coming to mind this year. Many of us have

This year has taken us by storm. When the clock struck midnight on New Year’s, we were celebrating the upcoming year with hopes for clarity, 20/20 vision, flow and prosperity.

In the time of COVID-19, networking and business success depends not necessarily on following the Golden Rule. You’ll get further in the New Year with the Platinum Rule: Do unto others

This time last year, our calendars were filled to capacity with holiday parties and year-end celebrations, but things are quite different in 2020 because of the COVID-19 pandemic. It has