Clients, Sales & Recent Changes in Conducting Business

As we think about handling client calls and sales during change, I encourage you to instead position that thought, or those thoughts, as engaging with clients/members and sales respectfully moving

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Solving Skilled Labor Supply Chain Shortfalls

Hiring good people is hard. Hiring good people with specific skills, or credentials is harder. Hiring good people with specific skills, or credentials, in an industry where the demand is

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ACS sustains its vibrant passion on virtual platforms

Zoom confined their images to rectangles, but the virtual meeting room could not contain their passion. The American Cancer Society’s Southwest Florida team recently gathered a dedicated group of Making

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Positioning for Success

In times of uncertainty, we automatically look to see what is new that can help us adapt. It is a marketing technique to add “new,” and “improved,” to products as

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Make The First Move

In the 1990s, my father retired from the Army and found a “fun job” in Game Day Operations for an ECHL (formerly the East Coast Hockey League) team in Augusta,

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Economic security is national security

A nation’s economic security serves as the foundation for its national security. Understanding this principle, the communist government of China has undertaken a relentless campaign to become the world’s economic

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Data protection tips for work from home professionals

When the global pandemic forced millions to work from home, IT and security teams had to quickly find ways for employees to access the business network and data. While many

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Reboot your business & life

There are so many radical changes taking place all around us that we might as well make some radical changes of our own, to guarantee that by the time we

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Lessons ‘relearned’ over the past few months

In the work we do with our business leaders and sales executives, we have a saying: “You either win or you learn.” The COVID-19 pandemic offers lessons to be learned

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Jim Marshall
Mastering the art of presenting well virtually

It’s been a while for what many thought would be temporary, remote work. Some of us have been doing it for years. Still, that was a blend of virtual and

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How to talk about race at work

It’s okay to be afraid to talk about race at work. It’s not okay to ignore inequities. Courageous leaders make the intentional choice to talk about hard things. I’m going

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Start with customer service

As uncertainty is still lurking at every corner right now, we can latch on to the things that we can control. It is more difficult than ever to control the

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