From customer service to customer success

Question: When should you tell your “significant other” that you love them? Answer: Before someone else does. The same basic principle holds true for your clients and customers. Your best

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Jim Marshall
The art of reconnecting in-person

It’s wonderful we are all getting out and getting in touch with clients, buddies and others in, and around, the community, state and beyond, isn’t it? Those encounters might feel

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More than a transaction: Your personal mindset and the business exit

I recently spoke with a man in his 50s who built a successful accounting firm and sold it for a competitive price. You would assume that he was proud and

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Let a mentor help you get results

Most successful business people are early-morning risers. Did you also know that most have a mentor? Well, you might not be a “morning person,” but you can get a mentor.

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Six effective ways to motivate your sales team during the ‘dog days’

Welcome to the dog days of summer—that time when the temperature and humidity are still unbearable, families are trying to squeeze in the last days of summer vacation before going

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Jim Marshall
Why ‘no problem’ and ‘no worries’ are problematic and worrisome

When someone does something for us, or compliments an action, an idea or an accessory, we often say, “Thank you,” or “Thanks.” Sometimes we get a reply, and other times

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Hard Lessons: Building outstanding teams

For more than 25 years, it has been my pleasure to hire, develop and coach, staff, and senior executives, at both startups and Fortune 100 companies. Many lessons learned came

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Somewhere I Belong

Organizations must practice diversity, equity and inclusion to ensure people feel like they belong. Why? Because business depends on it. Let’s say you’re an established, well-known, organization in the Tampa

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Keeping sales momentum in quarter 3

Whether your company is large or small, whether you have experienced serious disruptions in your business or managed to avoid them, it’s likely that the last year-and-a-half has taken a

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Jim Marshall
Welcome to moving forward (with some hesitation)

With many of us altering our work environments with fewer remote—and more in-person—conversations, meetings and engagements, such freedom can feel like a reprieve from being isolated, at times, and at

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How business leaders can get involved in early education — and why it’s important

By Aakash Patel I spent a Friday morning, this spring, on the car line in Gorrie Elementary School in Tampa. Instead of sitting in an office or a breakfast meeting,

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Three tips for retaining great salespeople this summer

Attracting, and keeping, good salespeople is at the top of every sales manager’s list of priorities. The better we are at inspiring, and holding on to, great salespeople, the happier,

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Jim Marshall