Ask the Experts

Will we eventually be able to return to the prepandemic ways of conducting business? That’s a question that has been on the minds of many professionals. The latest survey from

By Ian Adair What originally, was thought in the beginning as a temporary separation from office life became a radical transition in our work culture today. After all of the

So, you want to have a guest speaker? You want to bring value to guests of a work, or social, event by livening it up? As an author, and speaker,

By Mary Key, Ph.D. What is influence? The movies often portray influence as making a dramatic speech at the climax of the story (complete with music swelling in the background)

By Christy Vogel Congrats! Your business survived the pandemic. Things are going well at your company. Revenue is steady, a niche has been established and you’re ready to take things

The ultimate question of which came first, the chicken or the egg, could be applied to the Customer Experience (CX) and Employee Experience (EX). Which one comes first? According to

Ask any sales leader whether they want to build a high-performing team and the immediate, and obvious, answer will be, “Yes.” But what are the specific best practices that support

We are finally starting to see COVID-19 vaccines being distributed, and they will soon be made available to the general public. Best case scenario, these vaccines will accomplish what they’re

By Kirstie Tiernan, principal, BDO Digital The portrayal of artificial intelligence (AI) in movies and science fiction often leaves workers fearing that they could be replaced by robots. While this

There’s that word again: empathy. It’s buzzing this year. Forbes named it the No. 1 skillset to shift in 2021. “Empathy is connecting to the emotions that underpin an experience,

Here’s a tricky question, from the Sandler Research Center, for any business leader responsible for customer success or net revenue retention. Of all the clients who changed suppliers last year,

“Unity is strength… when there is teamwork and collaboration, wonderful things can be achieved.” — poet Mattie Stephanek Collaboration is empowerment. Collaboration is not giving up something. Collaboration is a