There’s that word again: empathy. It’s buzzing this year. Forbes named it the No. 1 skillset to shift in 2021. “Empathy is connecting to the emotions that underpin an experience,
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Here’s a tricky question, from the Sandler Research Center, for any business leader responsible for customer success or net revenue retention. Of all the clients who changed suppliers last year,
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“Unity is strength… when there is teamwork and collaboration, wonderful things can be achieved.” — poet Mattie Stephanek Collaboration is empowerment. Collaboration is not giving up something. Collaboration is a
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Some kindness is a courtesy, such as holding the door for the next person to enter or exit. Some kindness is situational, like when someone asks you what you think
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Whether you are a sales leader responsible for an entire team’s performance or a single salesperson looking to hit your income target, you are well on your way to implementing
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While the ringing in at midnight to celebrate, and welcome, 2021 might have been something even more desired this year than ever before, there is always something about each New
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Given the upheavals and uncertainty of this past year, many leaders and salespeople are wondering: What skills and adaptations, will be necessary to survive and thrive in 2021? I would
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Customer service has a point where it starts and ends. The customer experience has a starting point long before a purchase decision was made, and an infinite ending, all of
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While you may or may not have a lot of traditions in the past, it’s likely that each of them are coming to mind this year. Many of us have
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This year has taken us by storm. When the clock struck midnight on New Year’s, we were celebrating the upcoming year with hopes for clarity, 20/20 vision, flow and prosperity.
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In the time of COVID-19, networking and business success depends not necessarily on following the Golden Rule. You’ll get further in the New Year with the Platinum Rule: Do unto others
Read MoreThis time last year, our calendars were filled to capacity with holiday parties and year-end celebrations, but things are quite different in 2020 because of the COVID-19 pandemic. It has
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