Ask the Experts

By Aakash Patel I spent a Friday morning, this spring, on the car line in Gorrie Elementary School in Tampa. Instead of sitting in an office or a breakfast meeting, I greeted parents as they dropped off their kids. I waved to students as they walked into their classrooms. And I witnessed what a school

Attracting, and keeping, good salespeople is at the top of every sales manager’s list of priorities. The better we are at inspiring, and holding on to, great salespeople, the happier, more engaged and the more successful they will be. Here are three things that you’ll want to keep in mind this summer to help your

Hearing your office is reopening does not mean “back to work” or “business as usual,” if you have been working remotely. Joy may be felt by some. It is more likely many will have a sense of dread, trepidation or even anxiety. Even if there is some relief, and excitement, mixed in. What to do?

Will we eventually be able to return to the prepandemic ways of conducting business? That’s a question that has been on the minds of many professionals. The latest survey from the Sandler Research Center, “Leading from the Front During Challenging Times,” asked sales leaders around the world what kinds of changes they have encountered in

By Ian Adair What originally, was thought in the beginning as a temporary separation from office life became a radical transition in our work culture today. After all of the government-imposed lockdowns, curfews, social distancing and quarantines—work became more remote, isolating and, some would say, socially disconnected. The aftermath of this dramatic shift has moved

So, you want to have a guest speaker? You want to bring value to guests of a work, or social, event by livening it up? As an author, and speaker, I track requests and have a procedure in place for processing inquiries, and for those of you who are asking, you may benefit from this

By Mary Key, Ph.D. What is influence? The movies often portray influence as making a dramatic speech at the climax of the story (complete with music swelling in the background) or making a killer presentation that convinces everyone in the room they’ve underestimated you. It’s more complex than that. Influencing is a critical competency of

By Christy Vogel Congrats! Your business survived the pandemic. Things are going well at your company. Revenue is steady, a niche has been established and you’re ready to take things to the next level. You want to further distinguish your brand from your competitors and grow market share, so you and your leadership team decide

The ultimate question of which came first, the chicken or the egg, could be applied to the Customer Experience (CX) and Employee Experience (EX). Which one comes first? According to the Tempkin Group study, in 2017, 79% of employees with a customer-centric culture are highly, or moderately, engaged compared with 49% of employees within organizations

Ask any sales leader whether they want to build a high-performing team and the immediate, and obvious, answer will be, “Yes.” But what are the specific best practices that support this goal? Here are three that we have observed in organizations that are thriving thus far in 2021. First, and foremost, create clarity about the

We are finally starting to see COVID-19 vaccines being distributed, and they will soon be made available to the general public. Best case scenario, these vaccines will accomplish what they’re made to do and produce antibodies to tackle the virus, in case we come in contact. So what does this mean for our organizations and

By Kirstie Tiernan, principal, BDO Digital The portrayal of artificial intelligence (AI) in movies and science fiction often leaves workers fearing that they could be replaced by robots. While this fear is not entirely unfounded, it does require qualification. The AI available today falls short in many of the ways that human thinking excels: AI