Cheers to a New Year…and not all-new approaches

As another year arrives, it is often the time for resolutions, declarations, changes and so much more. While all of that is exciting, and forward-thinking, in some ways those grand

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The art of the B2B interview

“You’re so lucky you run your own business. You get to do what you want when you want—your time is your own,” and “How do you coach people on interviewing

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Less work. More done. The No. 1 question you can ask to prevent burnout.

If you’re feeling burnt out, apathetic or exhausted, you’re not alone. In varying ways, we are all navigating the pandemic flux, this latest wave of worldwide uncertainty. This state of

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Finding the right mentor for you

In my last column, we explored the value of having a mentor. This month, we’ll go deeper with a step-by-step process to help you find one.  First, be introspective and

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7 strategies for closing out the year strong

It’s hard to believe the holidays are already here, and if you’re like many business owners, managers and sellers, you’re either looking back on the year with a high degree

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Jim Marshall
Mental health during the Holidays – A time for empathy and support

The holidays are supposed to be a special time of year where family and friends come together in the spirit of celebration and tradition. For those struggling with their mental

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Finding your philanthropy ‘match’

In 1993, I became both impressed and enamored with two adorable and smart middle-school sisters, at the Boys and Girls Club, on the perilous Westside of my hometown of Chicago.

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Getting past the gamification of feedback

Giving and receiving feedback can be a gift … if we allow that experience to be that. With steady rates of job changes, and seemingly surprising resignations in many offices,

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What buyers want now

There’s no question that, within the professional buyer/seller environment, preferences and practices have changed dramatically in the last 18 months. In many organizations—on both sides of the desk—the dynamic between

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Jim Marshall
How stopping ‘I’m Sorry’ and ‘I Can Help’ can start forgiveness, helpfulness

While many feel it is contributing, humble and useful to say “I’m sorry,” as well as “I can help you,” these statements can be distracting and even annoying, especially when

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Building the right sales team

If you’re reading this article, chances are pretty good that you’re a business owner, general manager, company executive or sales manager. And, as we’re heading into the fourth quarter of

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Jim Marshall
From customer service to customer success

Question: When should you tell your “significant other” that you love them? Answer: Before someone else does. The same basic principle holds true for your clients and customers. Your best

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Jim Marshall